Course description

In this compact e-learning course, you’ll discover how BPM creates clarity and structure, explore key concepts such as process orientation and governance, and learn how to use methods and tools to analyze and improve processes.
Perfect for beginners, professionals and anyone who wants to understand how process management brings order and value to daily work.

What you will learn

  • Identify and understand business processes

  • Explain the purpose and benefits of process management

  • Describe roles, responsibilities and structures within BPM

  • Recognize methods and tools used in process management

  • Understand the process lifecycle and its phases

Course curriculum

  • Your introduction to BPM
  • What is a process?
  • Process vs. projekt
  • Why process management is important
  • Disciplines of process management

  • Building process management - overview
  • From the process life cycle to process modeling
  • Tools and notations (VACD, BPMN, SIPOC, Turtle)

  • BPM as connecting "nervous system"
  • Success factor: People & Change